How to cancel an order on Fiverr?

Fiverr have a function for either buyer and seller to cancel an order. I mean as a seller, sometimes we are not able to deliver our jobs, or we are not satisfy with customers. So in this situation, we want to cancel an order.

There are three methods to cancel an order at Fiverr

  • Mutual agreement between buyer and seller (I suggest this method because it will not affect your rating)
  • Force to cancel the order (Not recommended because your rating will be affected)
  • Out of ideas… (discuss with the buyer)

Normally we have our own reason when we decided to cancel an order. So the best way to cancel it is by giving some explanation for the buyer politely :-) If they agree, then the order will be cancel. Tell them that the money they paid will be refunded if they agree to cancel the order.

Well.. I rarely cancel an order. Except for certain thing, like below.


  1. adrian says:

    thanks for the tip. before this i uses force cancel order and the buyer did not satisfy with my decision..

  2. Thanks for the timely reminder — I had forgotten the cancel guidelines. This will come in handy the next time someone wants the Golden Gate Bridge painted for $5.

  3. alan says:

    thanks for the great tip

  4. Roger says:

    Where do I find the option “You and the Buyer agree to cancel”? Is there a button anywhere?

  5. atoqa says:

    Roger, just click on Got Problem then you will see “you and the buyer agree to cancel”. hope this will help

  6. Funny says:

    Thanks,very useful :)

  7. Avatar Guy says:

    I can’t find “cancel” button too

  8. atoqa says:

    sure you can find, the button is there

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